Notification of Changes

Our policy will regularly change and update. The latest modification will be post on "Shopping Policy" page so our visitors and members understand what specific information and data we collect, how it will be used under which circumstances.

Security Guarantee

At WOODENFRAME.COM, it is the first priority to maintain our website to be at the highest secured where our customers can confidently provide their private information such as, credit card, name, address, telephone, and e-mail safely over the Internet. We use industry standard SSL encryption technologies to protect all sensitive data that transferring and receiving via the website to our server. While on a secure page, such as our credit-card payment page, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, when you are just surfing.

Why shopping with us is so secured?

As our mission is to offer a secured web shopping site and enable the customer to comfortably place an order at WOODENFRAME.COM via credit card. We apply the most security today technology "Secure Socket Layer" (SSL) to encrypt every page that visitors submit their confidential information over the Internet during their visit at WOODENFRAME.COM. We use K-BANK Internet Payment Systems developed by Kasikorn Bank PCL. (K-BANK) to process our customers payment transaction. With this system, the payment process takes place at bank's secured server not our server. Your credit card information will be encrypted utilizing the bank advanced security system at the highest security level. We do not keep or store any of your credit card information with us but only the bank does. Therefore, you can be comfortably assured that your important data is secured by bank's SSL system of Kasikorn Bank PCL. (K-BANK).

Membership

By placing an order at WOODENFRAME.COM, you will automatically set up your account or you may sign up as a new member by clicking "Register" on the header of any pages. Becoming our exclusive member will allow you to take advantages of special shopping features including; "Your Profile" for storage of information, you can review or revise your personal information at any time so that you can checkout more quickly next time. That means you do not need to provide shipping and billing information every time you place an order.

Changing or Canceling orders

If you decide to change or cancel your order, please immediately inform our customer service at info@woodenframe.com. If your order has already been processed, then it may be too late to cancel the shipment. In that case, you can simply return the shipment (read Return Policy below) and we'll give you a full refund of the merchandise purchased.

Return Policy

If you are not satisfied with any purchases for any reasons, with our 30-Day Money-Back Guarantee, you can simply return the merchandise to us and we will be pleasant to give you at your choice of refund, replacement or exchange, as you wish. Kindly let us know why you were dissatisfied because it will help us to improve our products and services in the future. Before you return us products, please send an e-mail to Customer Service at info@woodenframe.com to inform us your order number, tax invoice number and the reason you want to return the merchandise (choose one of the followings);

Damage
Incorrect item(s) shipped
Dissatisfaction (please explain)
Other (please explain)
We will reply to your message and, if necessary, send you shipping instructions for returning the item(s).

You can return the item to:

We will refund the order amount included shipping in full amount as soon as we receiver the item(s). Please be noted that we would not responsible for return shipping and handling charges.