Usually, after we receive your order and payment for your purchase, standard orders will be processed within 2 working days. If your order contains an item that is out of stock or in the event that your order must be specially made, we will let you know how long the order is likely to be delayed. At that time, we'll be sure to offer you the choice of selecting an alternate item, canceling the back-ordered item or waiting for the back-ordered item to arrive. You will not charge any additional delivery fee if your purchase must be sent in multiple shipments.

Shipping Information

We provide you one types of international shipping as followings;

1. Express Airmail by FedEx - approximately 1-3 business day(s) worldwide

The shipping cost will be automatically calculated and notified in the "Checkout" page. Please be informed that additional charges for customs clearance must be borne by customer.

The shipping time above is the estimated duration from shipping agents and it may vary in some seasons such as Christmas and New Year.

The shipping rates vary from your shipping destination (country) and the total weight of your selected merchandise(s). Please note that all products' weight appeared in their detail page includes their package weight. Please be informed that additional charges for customs clearance must be borne by customers.

Please be noted that prior to accepting the merchandise delivered by shipping agent, please check that all items received is in good condition. If any damages or incorrect item(s) found, please make sure that you have the shipping agent informed right away.

We will not ship any purchase to PO Boxes, APOs and FPOs.

Customer who orders merchandise and requires the item to ship within Thailand will receive free shipping charge. WOODENFRAME.COM will ship all items ordered with free of charge by EMS.

You will receive an e-mail states the 10-digit Airway Bill Number or Tracking Number and instruction how to track your order right after your order has arranged and picked up by FedEx